TRIMEX - Privacy Policy

TRIMEX - Privacy Policy

Last Updated: May 2025

This Privacy Policy explains how TRIMEX (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from our website (trim-ex.com) or otherwise interact with our services.

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and payment information

  • Customer support communications

Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address

  • Device type and browser

  • Pages viewed and interactions

  • Date and time of visits

This data is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from trusted third parties such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and fulfillment partners

  • Marketing and advertising platforms (e.g., Google, Meta/Facebook)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding purchases, updates, or promotions

  • Improve Website functionality and user experience

  • Prevent fraud and ensure security

  • Deliver marketing and advertising content (where permitted)

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember user preferences

  • Analyze Website traffic and performance

  • Provide personalized content and ads

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

For more information on Shopify cookies:
https://www.shopify.com/legal/cookies

4. Sharing of Personal Information

We may share your personal information with:

  • Service providers (payment, shipping, customer support)

  • Marketing and analytics partners

  • Legal or regulatory authorities when required by law

  • In connection with a business transfer, merger, or acquisition

We do not sell personal data for profit.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information.

While no system is 100% secure, we take appropriate measures to prevent unauthorized access.

We retain personal data only as long as necessary for legal, operational, or contractual purposes.

6. Your Rights (U.S. & International Users)

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Opt out of marketing communications

  • Restrict or object to data processing

  • Request data portability

California residents may have additional rights under the CCPA.

To exercise your rights, contact us using the details below.

7. Children’s Privacy

Our Website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.

8. International Data Transfers

Your information may be transferred to and processed outside your country of residence.
We use recognized legal mechanisms to ensure adequate data protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on the Website.

10. Contact Us

For privacy-related questions or requests:

📧 Email: support@trim-ex.com
📍 Address: Petah Tikva, Israel
📞 Phone / WhatsApp: +972-50-495-3824