TRIMEX Warranty Policy

TRIMEX - Warranty Policy

Last Updated: May 2025

This Warranty Policy applies to all TRIMEX grooming devices purchased through the official TRIMEX website.

By using a TRIMEX product, you agree to the terms outlined below.

1. Warranty Period

TRIMEX provides a 12-month limited warranty starting from the date the product is delivered to the customer.

Proof of purchase (order number or receipt) is required to activate or claim warranty service.

2. What the Warranty Covers

The warranty covers manufacturing defects in materials or workmanship only.

If a defect is confirmed, TRIMEX reserves the right, at its sole discretion, to:

  • Repair the product, or

  • Replace the product with the same or a comparable model

Refunds are not provided under the warranty.

3. What the Warranty Does NOT Cover

The warranty is void and does not apply in any of the following cases:

  • Damage caused by improper use or failure to follow instructions

  • Water or liquid damage beyond the product’s stated specifications

  • Physical damage, including drops, cracks, or impact

  • Unauthorized opening, disassembly, or repair

  • Use of non-original or incompatible accessories

  • Normal wear and tear, including blades, batteries, combs, or attachments

3a. Water Resistance & Water Damage

The TRIMEX grooming device carries an IPX6 water-resistance rating. Customers are required to review the IPX6 standard and act accordingly in order to maintain the device when using it with water contact.

The warranty does not cover damage caused by liquid penetration or corrosion resulting from the use of the device with water.

When using the device in the shower or rinsing it under a faucet:

  • Remove all heads from the device body before rinsing
  • Completely dry the device body after use — no water drops should remain

TRIMEX will not compensate or repair any grooming device damaged due to water penetration, corrosion, or use that does not comply with the IPX6 standard.

4. Warranty Claim Process

To submit a warranty claim, the customer must contact TRIMEX customer support in writing and provide:

  • A description of the issue

  • The product’s serial number (if applicable)

  • Proof of purchase

Incomplete or unclear claims may not be processed.

5. Scope of Warranty

This warranty applies only to the main grooming device.

Accessories and consumable parts, including but not limited to:

  • Interchangeable heads

  • Charging dock or base

  • Guide combs

  • Charging cables

are not covered under the warranty unless otherwise stated.

6. Proper Use Requirements

To maintain warranty validity, customers must:

  • Store the product in a dry environment

  • Use only original charging equipment

  • Clean and maintain the product according to provided instructions

  • Avoid unauthorized maintenance or modifications

7. Shipping & Handling for Warranty Claims

  • The cost of shipping the product to the service center is the customer’s responsibility.

  • TRIMEX does not reimburse shipping costs, even if the defect is confirmed.

  • Return shipping of a repaired or replacement unit will be at the customer’s expense, unless otherwise agreed in writing.

8. Limitation of Liability

To the maximum extent permitted by law, TRIMEX shall not be liable for any indirect, incidental, or consequential damages, including personal injury, property damage, or financial loss resulting from product use.

9. Contact Information

For warranty claims or questions, please contact TRIMEX customer support through the Website.

10. Visible Defects

 Visible Defects Upon Delivery

Visible defects or damages that are apparent at the time of delivery must be reported to TRIMEX within three (3) business days from the date the product is received. Failure to report such visible defects within this period may impact eligibility for immediate replacement or return related to delivery-related issues.

This requirement does not limit or reduce the manufacturer’s warranty covering defects in materials or workmanship that arise during normal and intended use of the product within the applicable warranty period.